Legal
Refund Policy.
Last updated: October 2026. How 4EMPIRE handles deposits, cancellations and refunds for its services.
1. Scope
This Refund Policy applies to all services purchased from 4EMPIRE. Because our services are custom professional work (strategy, creative production, campaign management), they are not products that can be returned — this policy explains how cancellations and refunds are handled fairly.
2. Deposits
- Before work has started: a paid deposit is fully refundable on simple written request.
- Once work has started: the deposit becomes non-refundable, as it covers time reserved and work already begun.
3. Delivered work
Deliverables and milestones that have been completed and delivered are never refundable.
4. Mid-project cancellation
If you cancel an ongoing engagement, you pay for the work performed up to the cancellation date. Any amount paid beyond the value of work performed is refunded within 14 days of cancellation.
5. Retainers & recurring services
Recurring services (for example social media management or ad campaign management) can be cancelled with the notice period defined in your quote or contract. The current period remains due; no refund is due for a period already started.
6. If we cannot deliver
If 4EMPIRE is unable to deliver the agreed service for reasons within its control, the portion of the service not performed is refunded in full.
7. EU consumer right of withdrawal
If you contract with us as a consumer within the European Union, you may benefit from a statutory 14-day right of withdrawal. If you ask us to start work during that period, you will owe a proportional amount for work performed if you then withdraw.
8. How to request a refund
Write to us at contact@4empire.fr with your name, company and the quote or invoice reference. We reply within 5 business days. Approved refunds are processed within 14 days, using the original payment method where possible.